NHTSA Complaint #11253202 — 2008 BMW X5

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11253202
Vehicle	2008 BMW X5
Component	AIR BAGS
Date of Incident	September 3, 2019
Date Filed	September 4, 2019
Mileage	104,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

BROUGHT MY 2008 X5 IN FOR THE CRANKCASE (PCV) RECALL. THE DEALER (THE BMW STORE IN CINCINNATI) TOLD ME THE SERPENTINE BELT HAD TO BE REMOVED FOR THE REPAIR AND WHILE REMOVING THE BELT, THE TENSIONER PULLY FELL OFF. THIS WAS DESCRIBED AS "DUE TO AN EXISTING BROKEN BOLT" IN THE ENGINE BLOCK. THE DEALER SAID I WOULD EITHER HAVE TO PAY TO REPAIR OR THEY WOULD PUT THE CAR BACK AS FOUND AND CAN NOT BE HELD IF THE CAR BROKE DOWN. IS THE DEALER LIABLE TO REPAIR THIS SINCE THE CAR WAS FULLY OPERATIONAL WHEN IT WAS BROUGHT IN FOR THE RECALL?

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