NHTSA Complaint #11253196 — 2018 FORD E-450 SUSPENSION:FRONT:WHEEL BEARING

Complaint Details

ODI Number	11253196
Vehicle	2018 FORD E-450
Component	SUSPENSION:FRONT:WHEEL BEARING
Date of Incident	August 5, 2019
Date Filed	September 4, 2019
Mileage	5,004 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

TL* THE CONTACT OWNS A 2019 (NA) FORD E-450. WHILE DRIVING APPROXIMATELY 60 MPH, A POPPING SOUND WAS HEARD FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS PULLED OVER AND TOWED TO A TOW YARD. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO MAGIC CITY FORD LINCOLN (540-345-0911, LOCATED AT 809 WILLIAMSON RD NE, ROANOKE, VA 24016) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE TECHNICIAN DIAGNOSED THAT THE FRONT DRIVER'S SIDE WHEEL WAS ABOUT TO DETACH DUE TO THE OUTER WHEEL BEARING FALLING APART. THE TECHNICIAN REPLACED THE BEARINGS, BRAKE PADS, SPINDLE, AND WHEEL HUB. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 5,004.*JB

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