NHTSA Complaint #11253179 — 2014 SUBARU FORESTER

VEHICLE WAS PARKED WHEN THE DRIVER'S SIDE TAILGATE STRUT/SUPPORT FAILED JUST AS AUTOMATED CARGO DOOR WAS CLOSING AS OWNER WAS REMOVING AN ITEM FROM THE CARGO AREA. THERE WAS A LOUD BANG AS THE CARGO DOOR THAT IT WAS SUPPORTING SUDDENLY FELL DOWN. USER GOT A GLANCING BLOW ON THE TOP OF THE HEAD. NO MEDICAL INTERVENTION REQUIRED, BUT COULD HAVE BEEN WORSE IF PERSON WAS MORE IN THE WAY OF THE FALLING CARGO DOOR. PASSENGER SIDE SRUT SUPPORT WAS STILL INTACT, BUT AS DRIVER'S SIDE BROKE DOOR COULD NOT BE FULLY SUPPORTED. TAILGATE STRUT SWUNG OUT AS IT WAS STILL PARTIALLY ATTACHED AS BOLTS ON ONE END DID NOT BECOME LOOSE, BUT PREVENTED DOOR FROM CLOSING ALL THE WAY, AS STRUT WAS HANGING (STUCK) OUT OF CARGO DOOR ON THE DRIVER'S SIDE. THIS ALSO CAUSED DOOR OPEN LIGHT AND VEHICLE INTERIOR LIGHTS TO STAY ON. INSPECTION OF THE FAILED SHOWA BRAND STRUT NUMBER 13I062C REVEALED CORROSION ON THE BLACK TUBE AS WELL AS ON THE END OF THE STRUT THAT BROKE OFF ON IT'S TOP END FROM THE VEHICLE. FURTHER INSPECTION REVEALED CORROSION ON THE PASSENGERS SIDE STRUT THAT WAS STILL IN PLACE. DEALER SAID IT WAS NOT SAFE TO LEAVE REMAINING STRUT ON CAR, AS IT WOULD LIKELY FAIL AS WELL. ULTIMATELY DEALER ORDERED THE NEW PARTS AND INSTALLED THEM. SUBARU OF AMERICA REIMBURSED OWNER FOR REPAIRS AND DEALER HAD OWNER SIGN WAIVER RELEASING SUBARU OF AMERICA FROM ANY PERSONAL INJURY CLAIMS AS A RESULT OF THE STRUT FAILURE. VEHICLE IS LESS THAN 5 YEARS OLD AND WELL-MAINTAINED.