NHTSA Complaint #11253087 — 2013 VOLKSWAGEN BEETLE

AROUND 7/8/19 MY KEY STARTED GETTING STUCK IN THE ON POSITION CAR RUNNING. I TO BE AFTER READING COMPLAINTS AND SEEN THERE WAS AN EXTENDED WARRANTY ON THE STEERING LOCK SO THEY FIXED THAT NO PROBLEM. WHEN I GOT THE CAR BACK THE KEY WAS ALREADY IN IGNITION. I WENT TO GAS STATION TOOK KEY OUT AND OPENED DOOR AND IT WAS CHIMING LIKE THE KEYS WERE STILL ON THE IGNITION I COULDN'T EVEN USE THE KEY FOB TO LOCK DOORS. I TOOK BACK TO BE ON 8/2/19 TOLD THEM I HAD NO PROBLEMS TIL THEY WORKED ON IT SO THEY DIDN'T CHARGE ME A DIAGNOSTIC FEE WHEN THEY CALLED TO SAY THAT THE TUMBLER WAS BAD AND THAT WASN'T COVERED BY THE EXTENDED WARRANTY. I SAID IT DIDN'T DO IT BEFORE YOU MESSED WITH IT BUT THEY REFUSE TO FIX WHAT THEY BROKE AND SAID THEY HAVE TO ORDER THE PART FROM MEXICO.