NHTSA Complaint #11252963 — 2013 FORD ESCAPE

MY CHECK ENGINE LIGHT CAME ON AND I RECEIVED AN ERROR READING STATING MY ENGINE COOLANT IS LOW. I CHECKED COOLANT AND IT IS FULL. MY CAR STARTED TO STALL WHILE I WAS DRIVING IT. I LOOKED UP INFO ON THIS WEBSITE WHICH MIMICKED MY ISSUES EXACTLY. THE FORD RECALL CAMPAIGN NUMBER IS 12S41. I CALLED FORD MOTOR COMPAY CUSTOMER RELATIONSHIP CENTER AND ASKED THEM ABOUT MY CAR AND EXPLAINED THE PROBLEMS AND HOW THEY MIMICKED THE RECALL LISTED ABOVE. THEY SAID MY CAR WAS NOT INCLUDED IN THAT. I INFORMED THEM THAT IT WAS A 2013 ESCAPE WHICH SHOWS TO FALL UNDER IT AND THEY TOLD ME THAT MY CAR PROBABLY DIDN'T GET MADE WITH THE SAME PARTS AND MAY HAVE BEEN MADE AT A DIFFERENT TIME. I WILL NOW HAVE TO PAY OUT OF POCKET AND I HAVE A HARD TIME DOING THAT SINCE OBVIOUSLY THE SYMPTOMS MIMIC THE RECALL. MY VEHICLE IS IN MOTION WHEN IT STALLS OUT AND TELLS ME MY SYSTEM IS OVERHEATING AND TO PULL OVER. IT IS A RANDOM THING. IT CAN HAPPEN WHEN JUST STARTED OR WHEN I'M DRIVING DOWN THE ROAD.