NHTSA Complaint #11252542 — 2014 KIA SOUL

JULY 212019 WHILE DRIVING...HEARD A TICKING/,PINGING SOUND PULLED OVER. OIL DRY IN ENGINE. OIL CHANGE EVERY 3.000 MILES...RECORDS TO PROVE...FILLED OIL THEN ENGINE FAILED ON HIGHWAY. CONTACTED KIA CASE #13292943 . IMMEDIATELY ASSIGNED CASE MANAGER CHARLES. UPON RETURNING MY CALLS TOLD NOT COVERED AS POWERTRAIN WARRANTY OVER.SHORT BLOCK NEEDS REPLACING. ALSO TIMING CHAIN AND PUMP PER RECOMMENDATION BY MY MECHANIC BECAUSE OF DAMAGE TO ENGINE AND POSSIBILITY OF CHAIN STRETCHING.. KIA OLD SAYBROOK CT REPLACING BLOCK. 145,000 MILES..NOT TOLD WHERE REPLACED SHORT BLOCK HAS COME FROM.DEARLERSHIP SAID JUST "FROM KIA" . EXCELLENT MAINTAINENCE RECORD. COPIES IS ALL OIL CHANGES. TOLD NO WAY OF INDICATION OF THIS TO HAPPEN. LABOR IS BEING CHARGED..$1,500.00 READ MANY ISSUES WITH 2014 KIA SOUL BUT NOT RECALLED AND SHOULD BE AT NO COST TO CONSUMER!