NHTSA Complaint #11252422 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN, THE POWER STEERING FAULT MESSAGE WAS DISPLAYED, AND THERE WAS AN ABNORMAL CHIMING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING SECTOR WAS INOPERABLE. THE VEHICLE WAS TOWED TO TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405, (205) 304-0719) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 260,000.