NHTSA Complaint #11252303 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11252303
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	March 21, 2019
Date Filed	August 29, 2019
Mileage	79,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS USING AN EXCESSIVE AMOUNT OF OIL AND THERE WAS AN ABNORMAL KNOCKING AND TAPPING NOISE COMING FROM THE VEHICLE. THE VEHICLE LOST A QUART OF OIL AND ADDITIONAL OIL WAS ADDED. IN ADDITION, THE CHECK ENGINE AND LOW OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HANSON KIA (2300 CARRIAGE LOOP SW, OLYMPIA, WA 98502, (360) 943-2120) AND AN OIL CONSUMPTION TEST WAS PERFORMED. THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 79,000. *TR CONSUMER STATED I CONTINUED WITH MY OIL CONSUMPTION TESTS AND I WAS USING 1/2 QUART OF OIL EVERY 500 MILES. KIA FINALLY AGREED TO TAKE THE NEXT STEP IN FIXING THE PROBLEM. THEY ARE REPLACING MY ENGINE.*JB

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