NHTSA Complaint #11252214 — 2014 GMC TERRAIN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11252214
Vehicle	2014 GMC TERRAIN
Component	STRUCTURE:BODY
Date of Incident	August 19, 2019
Date Filed	August 29, 2019
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

THE POWERED LIFT GATE RAISED ALL THE WAY UP (AS REQUESTED), THEN DROPPED UNEXPECTEDLY ON MY WIFE'S BACK AND HEAD THEN RAISED AGAIN THEN DROPPED AND LATCHED. THE POWERED LIFT GATE REPEATS THIS UPON EVERY REQUEST TO OPEN AND WILL NOT REMAIN OPEN, MAKING THE REAR CARGO AREA BASICALLY USELESS. THE LIFT GATE IS VERY HEAVY AND COULD POSSIBLY INJURE SOMEONE WHEN DROPPING DOWN UNEXPECTEDLY. THE VEHICLE WAS PARKED IN OUR GARAGE UPON THE FIRST TIME AND THE VEHICLE HAS BEEN PARKED EACH TIME THE LIFT GATE WAS REQUESTED TO OPEN.

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