NHTSA Complaint #11251981 — 2011 TOYOTA PRIUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11251981
Vehicle	2011 TOYOTA PRIUS
Component	SERVICE BRAKES
Date of Incident	August 12, 2019
Date Filed	August 28, 2019
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

MY 2011 PRIUS VERY RECENTLY HAS STARTED MAKING AUDIBLY NOISE WHILE PRESSING THE BRAKE PEDAL, WHETHER IN MOTION OR STOPPED. THIS NOISE CONTAINS CONTINUOUS WHIRRING, WHINING AND LOUD CLICKING NOISE. THESE NOISES WHERE NOT SEEN BEFORE COMPLETELY. I SPOKE TO DEALER MENTIONING A TSB PERTAINING TO THIS PARTICULAR ISSUE IN SPECIFIC AND WAS TOLD NOTHING CAN BE DONE UNTIL IT FAILS COMPLETELY, WHICH IS BAD, AS I HAVE A FAMILY OF 3 AND GOD FORBID IF THIS WERE TO HAPPEN WHILE DRIVING ON FREEWAY, A SERIOUS SAFETY HAZARD AND TOYOTA DEALER (RUDY LUTHER) RESPONSE IS IRRESPONSIBLE. I AM ACTUALLY WORRIED MORE NOW ON WAITING FOR THE BRAKES TO FAIL. THIS LOUD CONTINUOUS CLICKING NOISES OCCURS THE MOMENT CAR IS TURNED ON AND THE NOISES LINGERS ON FOR SHORT WHILE AFTER THE CAR IS TURNED OFF, AT MOMENTS I HAVE TO PRESS ON THE BRAKES REALLY HARDER THAN USUAL TO GET THE CAR SLOWED AND IS A TREMENDOUS PANICKY SITUATION. I AM REGISTERING AND REQUESTING FOR THIS TO BE LOOKED IMMEDIATELY BEFORE ANY CATASTROPHE.

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