NHTSA Complaint #11246711 — 2015 CADILLAC SRX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11246711
Vehicle	2015 CADILLAC SRX
Component	UNKNOWN OR OTHER
Date of Incident	August 3, 2019
Date Filed	August 27, 2019
Mileage	28,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE BUILT-IN BACKUP CAMERA SOMETIMES FAILS TO WORK CORRECTLY. NORMALLY, THE BACKUP CAMERA IMAGE AND GUIDE APPEARS ON THE CENTER SCREEN A FEW SECONDS AFTER SHIFTING INTO REVERSE. HOWEVER, OCCASIONALLY THE VIDEO FEED FROM THE BACKUP CAMERA DOES NOT SHOW WHEN IN REVERSE. INSTEAD, THE DISPLAY IS A SOLID BRIGHT GREEN COLOR. THE BACKUP ANGLE GUIDES ARE STILL OVERLAID ON TOP OF THE GREEN IMAGE. WHEN THE VEHICLE IS TURNED OFF AND RESTARTED, THE BACKUP CAMERA WILL USUALLY WORK PROPERLY AGAIN. THE ISSUE IS INTERMITTENT. THE LACK OF A WORKING BACKUP CAMERA SEVERELY COMPROMISES VISIBILITY WHEN REVERSING.

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