NHTSA Complaint #11246053 — 1999 INFINITI QX4

TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT STRUT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. *BF CONSUMER STATED INFINITY CONTACTED AND WAS TOLD THERE WAS NO OPEN CASE FOR HIS VEHICLE FOR MY VEHICLEAS THE RECALL HAD ALREADY BEEN SERVICED IN 2008. I BROUGHT THE CAR IN AND THEY REPAIRED IT COMPLETELY WITH A BRACKET AND FIBERGLASS REPAIR KIT.*JB