NHTSA Complaint #11246007 — 2011 JEEP PATRIOT

TL* THE CONTACT OWNS A 2011 JEEP PATRIOT. THE CONTACT STATED THAT THERE WAS EXTENSIVE RUST ON HER VEHICLE, WHICH INCLUDED THE K FRAME, THE A FRAME, AND THE FRONT AND REAR DRIVER SIDE TIRES. DUE TO THE RUST, THE STEERING WAS AFFECTED AND LOUD METAL GRINDING NOISES WERE HEARD WHILE DRIVING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE REPAIR COST WOULD EXCEED THE ACTUAL VALUE OF THE VEHICLE. NEW SMYRNA CHRYSLER JEEP DODGE RAM (2555 FL-44, NEW SMYRNA BEACH, FL 32168, 386-424-1300) WAS CALLED AND STATED THAT THE VEHICLE HAD AN EXTENDED WARRANTY; HOWEVER, THE WARRANTY WOULD ONLY COVER PART OF THE RUST REPAIR. THE DEALER ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO THEIR FACILITY TO ASSESS WHAT THE WARRANTY COULD COVER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.