NHTSA Complaint #11245736 — 2017 RAM 3500

PARKING BRAKE LOCKED UP DUE THE FACT THAT PARKING BRAKE PADS HAD BEEN COMPLETELY WORN. DETAILS: BOUGHT VEHICLE AT 100 MILES AND HAD ALWAYS BEEN RELEASING THE PARKING LEVER PRIOR TO DRIVE AND AT LITTLE OVER 2,000 MILES, PARKING BRAKE FAILED AND LOCKED UP AT A PARKING LOT 150 MILES AWAY FROM HOME. I BELIEVED THE PARKING BRAKE SYSTEM MUST HAD BEEN ENGAGED WITHOUT MY KNOWLEDGE SINCE THERE HAD BEEN NO WARNING LIGHT ON DASH. THAT WAS WHY IT TOOK OVER 2000 MILES TO COMPLETELY WEAR DOWN PARKING BRAKES TO THE POINT AT THE FINAL PULL/ENGAGEMENT, IT LOCKED UP. SINCE THE VEHICLE IS STILL BRAND NEW AND UNDER MANUFACTURER WARRANTY, I HAD ASKED DEALER TO INVESTIGATE AND DEALER WOULD NOT. I HAD ALSO ASKED FCA TO SEND ENGINEER TO INVESTIGATE THE INCIDENT AND WAS TOLD ?NO?. THEIR REASON WAS IT WAS MY FAULT WHICH IS EASIER FOR THEM TO DO THAN ACCEPT THE RESPONSIBILITY. I ALSO ASKED MY EXTENDED WARRANTY POLICY PEOPLE (WHICH I HAD PURCHASED) BUT THE EXTENDED WARRANTY FOLKS SAID, THE VEHICLE WAS BRAND NEW SO IT WOULD BE COVER UNDER THE MANUFACTURER WARRANTY WHICH THE EXTENDED WARRANTY WOULD NOT COVER UNTIL THE MANUFACTURER WARRANTY PERIOD HAD EXPIRED. SINCE THIS IS A BRAKE ISSUE AND I BELIEVE THIS IS ALSO A SAFETY ISSUE WHICH I NEED HELP ESCALATING TO FCA TO TAKE/ACCEPT SOME RESPONSIBILITY AT LEAST TO INVESTIGATE.