NHTSA Complaint #11245655 — 2003 HONDA CIVIC

TO VERIFY MY DEFECTIVE ACTUATOR CLAIMS.. ALL OF MY REPAIR HISTORY IS LOCATED AT BOCH HONDA,279 PROVIDENCE HIGHWAY, NORWOOD MA. 02062 781-619-6776 I PURCHASED NEW A 2003 HONDA CIVIC EX (7/2003) . SINCE I PURCHASED IT, I HAVE HAD NUMEROUS DOCUMENTED ISSUES WITH DRIVERS SIDE DOOR LOCK . I HAD THE DOOR ACTUATOR REPLACED TWICE FIRST 7/20/13 MY MILAGE BEING 44,129 AND AGAIN NOW 8/19/19 WITH ONLY 71,718 MILES. ON 1/25/14 I WAS UNABLE TO OPEN DRIVERS SIDE DOOR AND I HAD TO HAVE TUMBLERS REPLACE AND LOCK CYLINDER REPLACED. THE PAST 3 YEARS I HAVE COMMENTED AND HAD THEM CHECK THE DRIVERS SIDE DOOR SEVERAL TIMES BECAUSE OF LOCK NOISE AND ALIGNMENT. I HAVE ALL MY REPAIRS DONE AT THE DEALERSHIP WHERE I PURCHASED THE CAR SO THEY CAN PROVIDE MY COMPLETE VEHICLE REPAIR HISTORY IF NEEDED. MY CAR IS IN A GARAGE SO IT IS LESS EXPOSED TO THE ELEMENTS AND I NEVER WAIT TO HAVE ANY CONCERNED CHECKED AND TAKE GREAT CARE TO KEEP MY CAR SAFE. MY CAR HAS ALWAYS BEEN STATIONARY WHEN THE PROBLEM AROSE IN PARK OR WHEN I AM OPENING AND CLOSING THE DOOR. I HAVE A RECORDED VIDEO OF THE ACTUAL NOISE THE LOCK MADE FROM 8/19/19 BEFORE THE REPAIR WAS MADE. I HAD MY VEHICLE IN 4 TIMES IN THE LAST MONTH FOR A AIRBAG RECALL AND A ROUTINE MAINTENANCE AND A GAS DOOR ISSUES THAT HAD BEEN PREVIOUSLY REPAIRED AM MENTED EACH TIME THE NOISE OF THE LOCK WAS GETTING LOUDER.