NHTSA Complaint #11245549 — 2013 FORD FUSION

RECALL # 15S16 ON MY 2013 FORD FUSION TITANIUM VIN # [XXX] FOR DOOR SAFETY LATCH REPLACEMENT. FORD MARKED THIS "IMPORTANT SAFETY RECALL JUNE 2016" ON JAN 13, 2018 I TOOK MY ABOVE MENTIONED VEHICLE TO GIBBONS FORD 704 MARTIN F. GIBBONS BLVD, DICKSON CITY PA 18519 SERVICE ADVISOR WAS 128 [XXX]. MY MILEAGE WAS 52616 UPON DROP OFF. UPON PICK UP I WAS INFORMED TECH VERIFIED RECALLS AND TECH VERIFIED PROPER OPERATION AS PER RECALL 15S14. H DOOR LATCH REPLACEMENT ALL OPEN RECALLS BE. ON APPROXIMATELY 07/19/19 WHILE ENROUTE TO WORK MY FRONT PASSENGER SIDE DOOR FLUNG OPEN WITH GREAT FORCE THAT STARTLED ME. I PULLED TO THE SIDE OF THE ROAD AND TRIED TO SECURE THE DOOR BUT THE DOOR BOUNCED BACK OPEN. ONCE AGAIN I TRIED TO SECURE THE DOOR AND IT FAILED TO SECURE. THE VEHICLE DOOR WAS SECURED USING ROPE THAT WAS TIED AROUND THE DOOR FRAME FROM THE FRONT PASSENGER DOOR TO THE FRAME OF THE BACK PASSENGER DOOR. SKIP AHEAD TO 08/06/19 THE EARLIEST DAY COCCIA FORD 577 E. MAIN ST WILKES-BARRE PA 18702 COULD LOOK AT THE VEHICLE TO DETERMINE THE PROBLEM. MILEAGE DROPPED OFF AT 66098. SKIP AHEAD 08/07/19 SERVICE MANAGER FRANK DOMINICK STATES ON MY PAPERWORK THAT RF DOOR LATCH NEEDS TO BE REPLACED. FRANK [XXX] ALSO STATES THAT VEHICLE DOES NOT COMPLY WITH THE DOOR LATCH RECALL. HE THEN STATES NO TSB'S OR SSM'S FOUND FOR THIS CONCERN. THE PART THAT WAS PUT ON MY VEHICLE BY COCCIA WAS BE8Z 5421812B DESCRIPTION LATCH $158.55 I WAS THEN CHARGED FOR LABOR $104.95 THE LINE TOTAL WAS $263.50. I HAD NO OTHER CHOICE OTHER THAN TO PAY THIS VERY STEEP BILL. I PAID AND OBTAINED THE DEFECTED PART. I THE CUSTOMER TRIED TO PLEA MY CASE SEVERAL TIMES TO COCCIA FORD AND FORD SERVICE. I ASKED SEVERAL TIMES UPON MULTIPLE CALLS TO SPEAK WITH A SUPERVISOR. FORD SERVICE FAILED TO CONNECT ME TO A SUPERVISOR EACH AND EVERY CALL. I AM ASKING TO BE FULLY COMPENSATED FOR THE SAFETY RECALL DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR