NHTSA Complaint #11245474 — 2018 CHEVROLET CRUZE

TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED OR WHILE THE AIR CONDITIONING WAS ACTIVATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHEVROLET OF PALATINE (151 E LAKE COOK RD, PALATINE, IL 60074, (847) 359-7700) WHERE IT WAS DIAGNOSED WITH TURBO LAG. THE ENGINE CONTROL MODULE WAS RESET AND THE VEHICLE WAS NOT REPAIRED, THE PROBLEM NEVER STOPPED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,148. *TT THE MANUFACTURER HAS NOW BEEN NOTIFIED OF THE FAILURE AS OF 8-21-19. I WAS ADVISED BY LU (A WOMAN), THAT A SENIOR ADVISER WOULD FOLLOW UP WITH WITHIN 2 BUSINESS DAYS, AND I HAVE NOT HEARD FROM ANYONE AS OF YET. FYI I ENCOUNTERED SOMEONE AT A GAS STATION THAT ADVISED ME THAT HE HAS THE SAME PROBLEM WITH HIS CAR (SAME MAKE & MODEL), WHEN HIS AIR CONDITIONER IS ON. HE GAVE ME HIS CONTACT INFO: FERNANDO GARCIA - PH#: (773)949-0922.*JB