NHTSA Complaint #11245214 — 2009 TOYOTA HIGHLANDER

TL* THE CONTACT OWNED A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE PARKING THE VEHICLE IN A PARKING, THE VEHICLE ACCELERATED INDEPENDENTLY, WENT OVER A CEMENT BARRIER, AND CONTINUED ACCELERATING WITH SPEED. THE CONTACT WAS NOT ABLE TO CONTROL THE VEHICLE. THE CONTACT THEN ENTERED ANOTHER PARKING LOT, THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL, AS A RESULT THE CONTACT CRASHED INTO A CORNER DUNKIN DONUT STORE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR FACE INJURIES DUE TO THE GLASS, NECK INJURED FROM THE STEERING WHEEL AND BACK THAT REQUIRED MEDICAL ATTENTION; THE CONTACT WAS HOSPITALIZED FOR TWO DAYS. THE FRONT PASSENGER, SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE VEHICLE WAS DESTROYED. THE CONTACT MENTION THAT THE VEHICLE WAS PREVIOUSLY TAKEN FOR SERVICE AT MILLENNIUM TOYOTA DEALER (267 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 874-2581) AND WAS INFORMED THE SERVICE WAS COMPLETED AND ALL WAS GOOD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 34,784. *TR CONSUMER STATED BAGS FAILED TO DEPLOY.*JB