NHTSA Complaint #11244932 — 2015 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number 11244932
Vehicle 2015 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 60,500 miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

2015 RAM ECO DIESEL. RECENTLY, RAM AND JEEP WERE INVOLVED IN "IN RE: CHRYSLER-DODGE-JEEP "ECODIESEL" MDL," WHICH RESOLVED LEGAL CLAIMS ASSERTING THAT THE VEHICLES DO NOT COMPLY WITH FEDERAL AND STATE EMISSIONS REGULATIONS AND THAT FIAT CHRYSLER MADE MISREPRESENTATIONS TO CONSUMERS REGARDING THE VEHICLES. I PULLED THIS INFO FROM THE ECO DIESEL SETTLEMENT WEBSITE. IN RESPONSE TO THE ABOVE, CUSTOMERS WERE TO GET (3) THINGS; (1) V08 SOFTWARE UPDATE; (2) MONEY, DEPENDENT ON YOUR OWNERSHIP STATUS; AND (3) A 10 WARRANTY EXTENSION. I HAD THE V08 SOFTWARE UPDATE COMPLETED AT THE END OF MAY, 2019. SINCE THAT UPDATE, MY VEHICLE HAS HAD POOR PERFORMANCE WITH LACK OF POWER AND ACCELERATION. WITHIN A WEEK OF HAVING THE UPDATE DONE, MY CHECK ENGINE LIGHT WAS ON WITH THE ELECTRONIC THROTTLE WARNING LIGHT ON AS WELL. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY FIXED THE ISSUE; HOWEVER, THE LACK OF ACCELERATION AND POWER REMAINED. THROUGH JUNE AND JULY THIS LACK OF POWER AND ACCELERATION CONTINUED. I THEN TOOK MY VEHICLE IN TO THE DEALERSHIP TOWARDS THE END OF JULY AND THEY OPENED A STAR REPORT AND TOLD ME THIS RECALL IS HAVING NEGATIVE EFFECTS ON A LOT PEOPLE'S VEHICLES. I THEN TOOK THE TRUCK BACK AND WAS DRIVING AT THE END OF JULY WHEN THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT CAME ON AGAIN. THIS TIME, THERE WAS A SMELL SIMILAR TO BURNING ELECTRICAL. I PULLED OVER AND THE WITHIN MINUTES THE TRUCK WAS ENGULFED IN FLAMES. FIRE PERSONAL WERE CALLED AND THE FIRE WAS PUT OUT, BUT NOT BEFORE IT ENGULFED THE ENGINE COMPARTMENT AND FRONT OF THE CABIN IN FLAMES. I FILED A CLAIM WITH MY INSURANCE AND CONTACTED FCA. BOTH PARTIES SENT FIRE INVESTIGATORS OUT TO LOOK AT THE VEHICLE. FCA SAYS, WITH THE INFO AT HAND, THE FIRE CAN'T BE ASSOCIATED WITH A MANUFACTURING OR ASSEMBLY ERROR. I ALSO CONTACTED THE CLASS ACTION ATTORNEYS AND SENT THEM INFORMATION FROM THE FIRE AS WELL.

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