NHTSA Complaint #11244910 — 2013 TOYOTA CAMRY

I LIKE TOYOTAS AND HAVE TWO CAMRYS. I PREVIOUSLY HAD 3 TOYOTAS. USUALLY THEY ARE VERY GOOD, BUILT WELL, UPKEEP GOOD, LAST LONG AND TOYOTA STANDS BEHIND THEM, USUALLY. A LITTLE OVER A YEAR OF HAVING THE LAST TOYOTA CAMRY SE, I NOTICED THAT THE DRIVER SIDE OF THE BUMPER POPPED OUT. ONE GOOD HIT TO THE CORRECT SPOT AND IT FELL IN PLACE, FOR A WHILE, THEN IT WOULD CONSISTENTLY POP OUT MORE FREQUENTLY. I LIVED WITH IT FOR A WHILE, THEN ONE DAY I WAS AT TOYOTA FOR A RECALL OF SOMETHING ELSE AND I ASKED IF I COULD BUY A CLIP TO CORRECT THE BUMPER FROM POPPING OUT. THEY SAID THEY DON'T HAVE THEM AND PROBABLY THE WHOLE BUMPER, WHICH WAS GOOD OTHERWISE, WOULD HAVE TO BE REPLACED. THEY HAD ME TALK TO THEIR BODY SHOP SALESMAN AND HE CONFIRMED WHAT THEY HAD SAID. I LIVED WITH IT FOR A WHILE MORE, UNTIL THE SAME THING HAPPENED ON THE OTHER SIDE. KNOWING WHAT I HAD FOUND OUT, THERE WAS NO REASON TO GO TO THE DEALER AGAIN, SO I WROTE A LETTER TO THE CORPORATE OFFICE. I EXPLAINED THE SITUATION AND MY VIEW THAT BECAUSE IT IS SUCH A LOW FRONT END PROFILE CAR, THE WAY IT WAS DESIGNED MADE IT INEVITABLE THAT THIS OCCURRENCE WOULD HAPPEN AND I ASKED WHAT COULD THEY DO FOR THIS OBVIOUS DESIGN FLAW. THEY RECOMMENDED THAT I GO BACK TO THE DEALER. I HAVEN'T DONE ANYTHING AS OF YET, BUT I SEE ONLINE THAT THERE ARE NUMEROUS COMPLAINTS ABOUT THIS AND TO THE NHTSA. THEY MUST FIND A WAY TO FIX THIS PROBLEM, BECAUSE IT CAN WORSEN AS THE BUMPER MAY COME OUT MORE. TOYOTA AND THE DEALER MUST TAKE RESPONSIBILITY FOR THE PROBLEM, NOT THE CONSUMER.