NHTSA Complaint #11244638 — 2019 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11244638
Vehicle	2019 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	August 16, 2019
Date Filed	August 17, 2019
Mileage	2,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

SUBSTANTIAL WINDSHIELD CRACK WITH NO VISIBLE PREVIOUS DAMAGE. VEHICLE WAS PARKED OUTDOORS AT APPROXIMATELY 2045 CENTRAL TIME ON 8/15/2019 FACING WEST. AT APPROXIMATELY 0900 CENTRAL TIME ON 8/16/2019 VEHICLE HAD A SUBSTANTIAL 7+ INCH CRACK DESCENDING FROM TOP OF THE WINDSHIELD DIRECTLY ABOVE AND DESCENDING VERTICALLY DOWN FROM NEAR THE DRIVER EYESIGHT CAMERA. THIS IS UNACCEPTABLE BEHAVIOR FOR GLASS WHICH IS MEANT TO PROTECT THE DRIVER AND PROVIDE A VIEW PORT FROM WHICH MOST SAFETY SYSTEMS OF THE VEHICLE OPERATE.

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