NHTSA Complaint #11244607 — 2013 BMW 528XI

WHILE DRIVING ON THE INTERSTATE AT 70 MPH, THE CAR, WITHOUT WARNING, GAVE AN ERROR MESSAGE THAT THE OIL PRESSURE WAS LOW AND THEN ANOTHER MESSAGE THAT SAID DRIVETRAIN MALFUNCTION. THE CAR WENT INTO NEUTRAL ON ITS OWN AND WOULDN'T GO BACK INTO DRIVE. IN TRAFFIC ON A 4 LANE HIGHWAY, I HAD TO IMMEDIATELY PULL OVER (DANGEROUS), AND GET THE CAR TOWED. THE BELLY PAN HAD TO BE REMOVED IN ORDER TO MANUALLY ENGAGE THE CAR IN NEUTRAL SO THE CAR COULD BE TOWED(DANGEROUS TO DO ON A BUSY HIGHWAY). AFTER THE CAR WAS TAKEN TO A BMW DEALERSHIP, I WAS TOLD THE ENGINE WAS LOCKED AND THE REPLACEMENT WAS $18,000! THIS CAR HAS BEEN SERVICED AND WAS FULL OF OIL, SO THE DEALER COULD NOT TELL ME WHAT THE ISSUE WAS UNLESS THEY TORE IT DOWN. I COMPLAINED TO BMW NORTH AMERICA (CORPORATE) THAT THERE WAS OBVIOUS AN ISSUE WITH THIS VEHICLE, AND THEY ONLY CAME BACK WITH GIVING ME THE WARRANTY RATE OF $12,000 AND THEY WOULD PICK UP 15% OF THE COST. THIS IS NOT GOOD ENOUGH ON A VEHICLE THAT COST $$60,000 AND DOES NOT HOLD ITS VALUE. AFTER FURTHER RESEARCH, I FOUND OUT THAT TOTAL STORY ABOUT THESE CARS. BMW'S WHO HAVE THE N 20 OR N26 ENGINES HAVE A TIMING CHAIN THAT HAVE A SYSTEMATIC DEFECT. MY VEHICLE HAS A N 20 ENGINE. ONCE THESE VEHICLES APPROACH 70,000 - 100,000 MILES, THE TIMING CHAIN WILL BREAK WHICH WILL CAUSE EXTENSIVE DAMAGE TO THE ENGINE. BMW IS AWARE OF THIS ISSUE, BUT HAVE REFUSED TO DO A RECALL TO INSTALL THE REPAIR KIT. THIS IS MOST LIKELY DUE TO THE COST OF THE REPLACEMENT KIT, BUT BMW WOULD RATHER COMPROMISE ONE'S SAFETY AND FOR OVER PRICED REPAIRS. INSTEAD, BMW ISSUED AN EXTENDED WARRANTY ON THE DRIVETRAIN UNIT UP TO 70,000 MILES. HOWEVER, BMW IS AWARE THAT THE TIMING CHAIN WILL BREAK AFTER 70,000 MILES. IN THE VEHICLES WITH THESE ENGINES, IT IS NOT A MATTER OF IF THE CHAIN WILL BREAK, IT IS A MATTER OF WHEN IT WILL BREAK. I WILL NEVER PURCHASE ANOTHER BMW PRODUCT.