NHTSA Complaint #11244328 — 2018 HONDA CR-V

AFRAID THIS CAR WILL CATCH ON FIRE! ENGINE OIL IS GETTING DILUTED WITH FUEL DUE TO THE TURBO ENGINES ON THE 2017 -2018 HONDA CRVS. I NOTIFIED STEVENSON HENDRICK HONDA IN DECEMBER 2018 OF A FUEL SMELL IN CABIN OF CAR WHILE DRIVING AND AN MIL (MALFUNCTION ERROR CAME UP & ALL SAFETY FEATURES WERE DISABLED UNTIL I CUT CAR OFF AT NEXT STOP AND RESTARTED. DEALERSHIP CHECKED THE CAR ON 12/24/18 AND SAID NOTHING WAS WRONG. CONTACTED DEALERSHIP AGAIN DUE TO FUEL SMELL IN CABIN & WE HAD CHECKED OIL & THE DIPSTICK REAKED OF FUEL & WAS WAY OVER THE HIGH MARK. TOOK CAR ON 8/10/19 AND I MADE SERVICE MANAGER TONY CHECK OIL IN FRONT OF ME TO VERIFY FUEL WAS IN IT. THEY SAID THEY CHANGED COMPUTER MODULE AND DID SOME UPDATES TO FIX & TOLD ME TO BRING IT BACK ON 8/1/717 AT 8;00 FOR INSTALL OF SPARK PLUGS THEY ORDERED. DROVE 40 MILES BACK HOME AND FUEL WAS ALREADY IN THE OIL AGAIN! CALLED DEALERSHIP BACK TO LET THEM KNOW I WANT THE OIL/OIL FILTER CHANGED AGAIN ON 8/17/19 WHEN THEY DO SPARK PLUGS AND THAT WE WILL CONTINUE TO CHECK OIL IN CAR. I CONTACTED HONDA AS WELL & SPOKE TO "CAT". SHE WASN'T HELPFUL AT ALL AND REFUSED TO TELL ME WHY THE SOFTWARE UPDATE NOTICE THEY SENT DIDN'T SAY ANYTHING ABOUT FUEL DILUTION IN THE OIL. IT ONLY REFERRED TO ERROR CODES & WHIRLING NOISE IN ENGINE. THE DEALERSHIP SAID THIS PROBLEM HAS ONLY BEEN HAPPENING IN "COLD WEATHER REGIONS" AND THAT I AM THE FIRST THEY HAVE HEARD OF. I TOLD THEM THAT IF PEOPLE DON'T CHECK THEIR OIL OR IF THE DEALERSHIP DOESN'T TELL THE CONSUMER WHEN THEY CHANGE THEIR OIL THAT THEY WOULDN'T KNOW THEY HAD A PROBLEM SINCE IT HAS NOT BEEN DISCLOSED TO THE CONSUMERS.THIS CAR SCARES ME ME & I'M AFRAID MY ENGINE WILL CATCH ON FIRE FROM THIS ISSUE!