NHTSA Complaint #11244277 — 2007 FORD FUSION

TAKATA RECALL I SPENT A TOTAL OF 1.5 HOURS ON THE PHONE WITH FORD DEALERSHIPS IN MY AREA. NONE OF THE FIVE CONTACTED HAD THE PART TO REPAIR. THE EARLIEST ONE SERVICE DEPARTMENT SAID WAS '5-7 DAYS, BUT CALL US IF YOU DON'T HEAR FROM US AFTER 7 DAYS...YOU KNOW, TO MAKE SURE WE ORDERED THE PART'...EXCUSE ME WHAT? I CALLED ANOTHER DEALERSHIP AND THE GUY SAID TWO WEEKS BEFORE THEY WOULD EVEN GET THE PART, AND WHEN I SAID 'THAT'S TOO LONG', THE LOSER REPLIED 'OK CYA!' NOT ONLY AM I ANGERED BY THIS RECALL, TIME WASTED TODAY, THE LACK OF PARTS AVAILABLE (AND YES I UNDERSTAND THERE ARE 'PRIORITY GROUPS', I'VE DONE MY RESEARCH)...BUT WHEN I EXHAUSTED ALL OPTIONS AND GAVE IN TO CALLING 833-221-3566, THE WOMAN ON THE OTHER END WAS DIFFICULT TO UNDERSTAND AND TRANSFERRED ME TO A DEALERSHIP FORTY FIVE MILES AWAY. COME ON. A SHOT IN THE DARK OF '5-7 DAYS'...AFTER THE TIME I'VE ALREADY WAITED (AND WAITED, AND WAITED!) IS NOT A REASONABLE AMOUNT OF TIME. IF THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IS 'A-OKAY' WITH ME TRAVELING ANOTHER MILE IN AN AUTOMOBILE WITH DEFECTED PARTS THAT COULD KILL A DRIVER (ME) OR PASSENGER (COUSIN, FATHER, FRIEND, DAUGHTER)...THAT'S DISGUSTING. I, ALONG WITH EVERYONE ELSE AFFECTED BY THIS RECALL, SHOULD RECEIVE A SAFE, LOANER VEHICLE UNTIL THE PART IS AVAILABLE AND REPLACED. THE WAIT ISN'T THE ISSUE. IT'S THE FACT WE ARE RISKING OUR LIVES (AND THE LIVES OF OTHERS) WITH THE DAMAGED GOODS WE WERE SOLD. FEEL FREE TO USE THIS, SHARE IT WITH FORD AND THEIR ABSURD EXCUSE FOR 'CUSTOMER SERVICE', PRINT IT OUT, OR THROW IT AWAY. I HAD TO SHARE MY COMPLAINT WITH SOMEONE WHO CAN ACTUALLY DO SOMETHING ABOUT IT. THANK YOU.