NHTSA Complaint #11243518 — 2019 VOLKSWAGEN GOLF

TL* THE CONTACT OWNS A 2019 VOLKSWAGEN GOLF GTI. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO HARPER VOLKSWAGEN LOCATED AT 9901 KINGSTON PIKE, KNOXVILLE, TN 37922, (865) 691-0393, TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT ON THE FIFTH OCCASION OF HAVING THE VEHICLE TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE VEHICLE HAD SHIFTED TO ECONOMY MODE WHICH CAUSED THE VEHICLE TO SHUT OFF. ON ONE OCCASION, THE VEHICLE WAS STRUCK IN THE REAR BY ANOTHER VEHICLE WHILE ATTEMPTING TO DRIVE OFF FROM A TRAFFIC LIGHT. THERE WAS NO INJURY SUSTAINED IN THE REAR END COLLISION. THE CONTACT STATED THAT THE SERVICE TECH CALLED THE MANUFACTURER TO INFORM THEM OF THE FAILURE WITH THE VEHICLE. THE MANUFACTURER'S RESPONSE WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,604.