NHTSA Complaint #11243247 — 2015 AUDI A5

I PURCHASED MY VEHICLE IN ORLANDO, FL BACK IN APRIL AND DURING THE TEST DRIVE IT WAS DISCUSSED WITH THE SELLER NOISES IN REFERENCE TO THE PANORAMIC SUNROOF. I LIVE IN TAMPA, FL AND WAS INFORMED BY THE AUDI SOUTH/ORLANDO DEALERSHIP I COULD MAKE AN APPOINTMENT WITH A DEALER LOCALLY TO FIX THE ISSUE. I MADE AN APPOINTMENT AND WAS INFORMED THE GLASS WAS REPLACED AND THE SUN SHADE, HOWEVER THE TRACKING FOR THE SUN SHADE WAS NOT. I HAVE CONTACTED GUEST RELATIONS AT THE CORPORATE OFFICE FOR AUTONATION WHO HAS INVOLVED THE GENERAL MANAGERS OF BOTH TAMPA AND ORLANDO, AND I HAVE MADE FOUR TRIPS TO THE DEALERSHIP AND STILL THE PROBLEM PERSISTS. I HAVE REQUESTED REIMBURSEMENT FOR MY INCONVENIENCE FOR UBER EXPENSES AND THIS WAS PROVIDED BY ORLANDO LOCATION. I RECEIVED RENTAL CAR SERVICES ONCE IN WHICH I WAS INFORMED I MUST PROVIDE MY PERSONAL INSURANCE CARD AND CREDIT CARD IN THE INVENT OF ANY ACCIDENTS BASED ON THE RENTAL IN WHICH I KINDLY OBLIGED WITH THE PROCESS. I HAVE BEEN MORE THAN PATIENT AND UNDERSTANDING, HOWEVER I HAVE NOT BEEN ABLE TO ENJOY MY VEHICLE SINCE THE PURCHASE IN APRIL. MY LAST CONTACT WITH AUDI TAMPA I REQUESTED A VIDEO OF THE WORK PERFORMED TO VALIDATE IF ANYTHING HAS BEEN DONE AT ALL. THIS IS TRULY MY DREAM CAR AND THE EXPERIENCE HAS RESULTED IN PURE DISSATISFACTION. THE VEHICLE CAME WITH A ONE YEAR WARRANTY AND I DO NOT UNDERSTAND WHY NEW REPAIRS CANNOT BE COMPLETED. I CURRENTLY DO NOT HAVE THE DOCUMENTS BASED ON THE TIME OF THIS ENTRY, HOWEVER THIS CAN BE PROVIDED. *TR