NHTSA Complaint #11243169 — 2008 CADILLAC ESCALADE

HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED AND COMPLETELY MELTED ON DRIVERS SIDE AND THERE WAS NO INDICATION THAT THIS HAD TAKEN PLACE NOR HAVE I EVER RECEIVED ANY TYPE OF WARNING FROM GM THAT THIS HAS HAPPENED TO A GREAT NUMBER OF OTHER CUSTOMERS HAVING THIS SAME POOR ELECTRICAL ISSUES THAT MOST ENDED UP STARTING A FIRE. I WAS HAVING MY OIL CHANGED AT THE GM DEALERSHIP, AND ASKED THEM TO CHECK AS TO WHY MY HEATED SEATS WERE NO LONGER WORKING. THE PASSENGER SEAT WAS PARTIALLY MELTED, SO IT COULD HAVE STARTED A FIRE AS WELL. THE REPAIR COST FOR THIS PROBLEM WAS ABSOLUTELY RIDICULOUS AND I WASN'T ABOUT TO PAY JUST FOR THE SAME THING TO HAPPEN AGAIN OR CONSTANTLY WORRY IF REPAIRED, WAS IT GONNA CAUSE A FIRE NEXT TIME. I STILL ENDED UP PAYING TO HAVE THEM SEARCH THE PROBLEM AND PAY TO DISCONNECT THE MODULE COMPLETELY. $800 PLUS DOLLARS TO REPAIR , MOSTLY LABOR DUE TO THE FACT THAT THEY WOULD HAVE TO REMOVE THE SEAT TO REPLACE THE MODULE. HA!, THEY DISCONNECT THE BURNT UP MODULES WITHOUT TAKING MY SEAT OUT, SERIOUSLY??? SHOULD I BE WORRIED ABOUT THE HEATED STEERING AS WELL?!?!. AFTER REVIEWING HOW MANY PEOPLE HAVE HAD THE SAME CIRCUMSTANCE , CADILLAC SHOULD BE DOING SOMETHING ABOUT THIS. YOU CAN BET THAT I'M VERY FURIOUS ABOUT THIS AND I EXPECT AN ANSWER BACK WITH AN EXPLANATION. SINCERELY, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR