NHTSA Complaint #11242778 — 2003 VOLKSWAGEN PASSAT

I NOTICED A STAIN UNDER MY CAR WHILE IT WAS PARKED IN THE STREET. I FIGURED OUT THAT VW HAD A RECALL ON THE FUEL TANK VENT WHICH REQUIRED REPLACING THE WHOLE FUEL TANK. THE TANK RUNS ABOUT $922 AND IT TAKES UP TO 11 HOURS LABOR TIME. I STARTED A CHAT WITH A VWOA REP TO LOOK INTO THIS ISSUE. SHE SAID THERE ARE NO CURRENT RECALLS OR CAMPAIGNS ON MY VEHICLE AT THIS TIME. SHE ALSO STATED THAT MY CAR'S 26E5/R5 RECALL, IT COVERS ALL 1999-2005 PASSAT AND PASSAT WAGON (5TH GEN) EQUIPPED WITH GAS ENGINES. INSTALL UNDERBODY HEAT SHIELD(S): INSPECT/REPLACE FUEL LINE, FUEL TANK: UPDATE SOFTWARE, IF NECESSARY, HAD BEEN PERFORMED ON 03/12/09 BUT HAS NO SERVICE RECORD TO TELL ME WHAT WAS DONE. IT MAY NOT HAVE ACTUALLY BEEN REPLACED. SHE ALSO SAID VWOA WILL NOT FIX NOR HELP ME FIX IT. I FEEL THAT IF A RECALL FOR AS HUGE SAFETY ISSUE THAT THIS IS, SHOULD NOT FAIL IN THE SAME MANOR AS THE ORIGINAL PART DID. THAT TELLS ME THEY JUST REPLACED IT WITH THE SAME PROBLEM PART IN HOPES THAT THE CAR WOULDN'T BE IN USE BY THE TIME IT FAILS AGAIN. I AM INCLUDING A FEW PICS FOR EVIDENCE. THE EXAMPLE TANK PIC HAS BEEN OUTLINED WHERE THE FUEL LEAK IS ON MY CAR. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR