NHTSA Complaint #11242661 — 2015 CHEVROLET TAHOE

STRUT LEAKING (FRONT DRIVER/ PASSAGE SIDE) AND SHOCKS MALFUNCTIONED (REAR). DRIVING ON A FAIRLY SMOOTH HIGHWAY, DOING APPROXIMATELY 70 MPH WHEN I NOTICED THAT MY SUV WAS BOUNCING AND EXPERIENCING A ROUGH RIDE. PULLED OVER AT THE NEXT GAS STATION AND NOTICED THE REAR OF THE VEHICLE WAS A LITTLE HIGHER THAN NORMAL. IMMEDIATELY TOOK THE SUV TO THE CLOSEST REPAIR SHOP (FIRESTONE). THE MECHANIC DIAGNOSED THE PROBLEM AS BOTH STRUTS WERE LEAKING AND THE SHOCKS APPEARED TO BE EXTENDED. THIS VEHICLE HAS NEVER BEEN OFF ROAD OR TOWED ANYTHING (EXCEPT A BIKE RACK). TOOK THE VEHICLE TO A CHEVY DEALERSHIP (THIS WAS SATURDAY). THE DEALERSHIP COMFIRMED BOTH FRONT STRUTS WERE LEAKING AND ESTIMATED THAT IT WOULD BE APPROXIMATELY $1700.00 PLUS A FRONT END ALIGNMENT (DIAGNOSTIC COSTED $138.00). THE ISSUE WITH THE REAR SHOCKS WAS NOT DIAGNOSED AND I WAS ASKED TO BRING THE VEHICLE BACK ON MONDAY MORNING BUT I WAS IN ROUTE TO A YOUTH SOFTBALL GAME IN ANOTHER CITY. SO MY FAMILY AND I SUFFERED THE ROUGH RIDE AND RETURNED THE VEHICLE TO MY LOCAL DEALERSHIP, WHICH DIAGNOSED THE REAR SHOCK ISSUE AS A MALFUNCTION AND BOTH SHOCKS NEED TO BE REPLACED WITH A COST OF $1700.00. NOW, THAT IS A TOTAL REPAIR EQUALED $3600.00. GM SHOULD LOOK INTO THE SUSPENSION ISSUE WITH THE TAHOE. IT IS A 2015 TAHOE LTZ. IT IS DIFFICULT TO BELIEVE THAT THE ENTIRE SUSPENSION SYSTEM WOULD GO OUT ON A VEHICLE WITH THAN 62K MILES. GM LOOK INTO THIS ISSUE.