NHTSA Complaint #11242623 — 2013 VOLKSWAGEN PASSAT FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11242623
Vehicle	2013 VOLKSWAGEN PASSAT
Component	FUEL/PROPULSION SYSTEM
Date of Incident	August 3, 2019
Date Filed	August 8, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

ISSUE: DIFFICULTY FILLING GAS TANK AT ALL GAS STATIONS. FUEL PUMP AUTOMATICALLY SHUTS OFF WHEN I INSERT THE PUMP INTO THE GAS TANK. IN ORDER TO GET THE PUMP TO FILL THE GAS TANK, I NEED TO PULL THE PUMP OUT AND KEEP NOZZLE CLOSE TO THE OPENING OF THE GAS TANK. IT TAKES MULTIPLE ATTEMPTS TO GET THE PUMP TO FILL THE TANK. BECAUSE I HAVE TO KEEP THE PUMP CLOSE TO THE OPENING OF THE GAS TANK, ON TWO SEPARATE OCCASIONS THE GAS PRESSURE FROM THE PUMP WAS STRONG WHICH CAUSED IT TO SPRAY OUT OF THE GAS TANK, AND ALL OVER MYSELF. THIS IS A HAZARD! NOTE, I HAVE TAKEN THE CAR TO THE DEALERSHIP AND THEY WERE UNABLE TO IDENTIFY THE PROBLEM.

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