NHTSA Complaint #11242594 — 2004 GMC ENVOY XL

I WAS DRIVING BACK HOME, PULLED IN MY DRIVEWAY, PUT THE VEHICLE IN PARK AND WHEN I RELEASED THE BRAKE PEDAL THE VEHICLE JUMPED AND TOOK OFF IN REVERSE. I MISSED HITTING MY WIFE BY INCHES. I STOPPED AND RESTARTED THE VEHICLE. IT WOULD NOT START. I TRIED TO PUSH THE BUTTON ON THE SHIFTER.I INTERNET SEARCHED IT WAS SAID TO BE THE LOCKOUT DEVISE. I INSPECTED THE TRANS AND FOUND THE CABLE THAT COME FROM THE SHIFTER TO THE TRANS WAS OFF AND TRANS BRACKET WAS WORN FROM USE. IF IT HAPPENED IN A PARKING LOT I COULD HAVE HIT SOMEONE OR THE VEHICLE BEHIND ME. I CONTACTED GMC NO KNOWLEDGE OF THE SAFETY PROBLEM I HAVE DESCRIBED. MY CASE FILE IS[XXX]. I TALK WITH AMY AND JUNAID AT EXT 42846. THEY TOLD ME I HAD TAKE IT TO THE DEALER FOR INSPECTION TO DETERMINE IF IT IS A DEFECT OR WEAR AND THAT THE DEALER WOULD TAKE 1 HR TO INSPECT THE VEHICLE WHICH I WOULD HAVE TO PAY FOR. I THEN CALLED 2 DEALERS LOVE CHEVROLET INVERNESS FL 34453 AND EAGLE BUICK, PONTIAC & GMC TRUCK HOMOSASSA FL. I WAS TOLD BOTH SERVICE REPS THAT THIS HAPPEN ALL THE TIME AND THEY WOULD CONFIRM THAT IT WAS DUE TO WEAR AND NOT A DEFECT. BUT IN YOU MANUAL THERE IS NO PROVISIONS TO INSPECT THE SHIFTING CABLE WITH IS A SAFETY PROBLEM WHICH GM AND THE DEALER ARE AWARE OF BUT IGNORE AND TELL YOU HAVE TO BUY A NEW CABLE FOR $75.00 INSTEAD OF SUPPLYING THE BUSHING THAT HAS BEEN WORN OUT THAT IS PRESS FIT INTO THE CABLE THE ONLY DEFECT ON THE CABLE IS THE BUSHING WHICH COST AT MOST $3.00 AND A VERY EASY FIT. I HAVE A BUICK RAINER WITH THE SAME DEFECT VIN[XXX] THE WAY IT WAS REPAIRED WAS THE SHIFT LEVER ON THE TRANS PIN WAS REMOVER AND A BOLT AND NUT WERE PUT IN PLACE OF THE OEM PIN ON SHIFTER AND IT WAS BOLTED TO THE SHIFTER END OF THE CABLE NO OEM REPAIR THIS VEHICLE WAS SOLD TO ME BY GM EAGLE BUICK. I OWN 2 GM VEHICLES WITH THE SAME SAFETY PROBLEM. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JS