NHTSA Complaint #11242590 — 2013 KAUFMAN TRAILER

I RECENTLY PURCHASED A HYDRAULIC DUMP TRAILER FROM KAUFMAN TRAILER MANUFACTURER. WHEN I REQUESTED AN OPERATIONAL, SAFETY AND USER MANUAL FROM THE COMPANY, THEY COULD NOT PROVIDE ONE AND DID NOT SEEM TO CARE ABOUT MY REQUEST FOR SAFETY. MY CONCERN IS THAT THERE ARE MANY SAFETY AND OPERATIONAL ISSUES THAT ARE NOT ADDRESSED IN WRITING AND THE COMPANY NEEDS TO PROVIDE A USER MANUAL. A COMPETITOR TRAILER COMPANY BRI-MAR TRAILER MANUFACTURER PROVIDES A 146 PAGE OPERATIONAL, SAFETY AND USER MANUAL. A FEW EXAMPLES OF CONCERN ARE AS FOLLOWS: 1. INTRODUCTION/GENERAL INFORMATION 2. GENERAL SAFETY INFORMATION. I COULD LIST MANY MORE BUT THE LIST IS ENDLESS. I AM NOT TRYING TO PUNISH THIS COMPANY I AM TRYING TO MAKE IT A BETTER COMPANY AND LESSEN IT'S LIABILITY AGAINST INJURY AND POSSIBLE DEATH. THE COMPANY DOES PROVIDE TIRE AND AXLE MANUALS BUT THEY ARE COPIES PROVIDED BY THE TIRE AND AXLE MANUFACTURING COMPANY'S. KAUFMAN TRAILERS DOES NOT PROVIDE A USER, OPERATIONAL AND SAFETY MANUAL FOR THEIR PRODUCT. MY WIFE AND I HAVE ALREADY MADE SEVERAL MISTAKES USING THIS TRAILER FOR LACK OF WRITTEN INSTRUCTION, FORTUNATELY NOTHING SERIOUS HAPPENED BUT THERE WAS THE POTENTIAL OF SERIOUS INJURY. MY REQUEST IS A REASONABLE REQUEST AND WOULD NOT COST THE COMPANY ANY SUBSTANTIAL MONEY. ALL COST TO PRODUCE A USER MANUAL COULD BE EASILY MADE UP IN THE COST OF THE THE TRAILER. I WOULD HOPE THAT YOUR CONSUMER SAFETY ORGANIZATION WOULD TAKE A PROACTIVE POSITION AND AT LEAST LET THIS COMPANY KNOW THEY ARE BEING REPORTED AND REVIEWED FOR POSSIBLE SAFETY VIOLATIONS. I WOULD ALSO HOPE THAT THE FACT THESE COMPANY RETAIN ATTORNEYS WILL NOT DAMPEN YOUR EFFORTS TO MAKE THIS HAPPEN. THANKING YOU IN ADVANCE, [XXX] THE COMPANY NAME AND ADDRESS IS AS FOLLOWS: KAUFMAN TRAILERS 702 N. SILVER STREET LEXINGTON, NC 27292 WWW.KAUFMANTRAILERS.COM MY EMAIL ADDRESS AND PHONE NUMBER ARE AS FOLLOWS: EMAIL: [XXX] PHONE #: [XXX] *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR