NHTSA Complaint #11242460 — 2011 JEEP GRAND CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11242460
Vehicle	2011 JEEP GRAND CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	October 12, 2018
Date Filed	August 8, 2019
Mileage	104,860 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

IN OCTOBER 2018 WE HAD A FRONTEND COLLISION ON THE HIGHWAY WITH A DEER. SINCE THEN THE AIR SUSPENSION RIDE HAS NOT WORKED PROPERLY. IT HAS BEEN IN FOR MAJOR REPAIRS NUMEROUS TIMES. THE DODGE DEALER SENDS US HOME HOPING THAT THEY GUESSED THE PROBLEM CORRECTLY. TO NO AVAIL. THE PROBLEM RETURNS. WE CALL THE HOTLINE AND PLAY PHONE TAG WITH A REPRESENTATIVE.

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