NHTSA Complaint #11242312 — 2016 CHEVROLET CHEVEROLET SS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11242312
Vehicle 2016 CHEVROLET CHEVEROLET SS
Component STEERING
Date of Incident
Date Filed
Mileage 37,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I OWN A 2016 CHEVROLET SS SEDAN, THERE IS CURRENTLY A RECALL FOR THE POWER STEERING RACK DUE TO THE LOSS OF POWER STEERING AT RANDOM TIMES DUE TO THEIR CHOICE TO CUT COSTS IN THE INITIAL ASSEMBLY. MY VIN IS NOT LISTED ON THE RECALL, MY VEHICLE WAS MADE IN DECEMBER 2015, THE RECALLED PART WAS REMOVED FROM PRODUCTION IN APRIL OF 2016, I HAVE TRIED TO SOLVE THIS ISSUE IN HOUSE WITH GM, I HAVE HAD MY VEHICLE INSPECTED AT MY LOCAL CHEVROLET DEALERSHIP AS REQUESTED BY GM'S RECALL DEPARTMENT. I HAVE EXPLAINED MY SITUATION TOO MANY TIMES TO THEM, THIS IS MY ONLY VEHICLE AND IS VERY DANGEROUS TO DRIVE ON A DAILY BASIS, NOW THAT I HAVE HAD MY CAR INSPECTED AND THE DEALERSHIP SERVICE CENTER AGREES WITH ME THAT THE PART IS DEFECTIVE AND MY CAR NEEDS THE RECALL, I HAD TO CONTACT GM AGAIN, THEY WEREN'T GOING TO CALL ME, I HAD TO EXPLAIN THE WHOLE SITUATION TO THE SAME PERSON I'VE BEEN TALKING TO. THEN TOLD ME HE WILL CALL ME IN A WEEK WITH AN UPDATE. GM HAS LEFT OUT MULTIPLE SS SEDANS FROM THIS RECALL, THEY'RE IMPLYING THE REPAIR WILL NOT BE COVERED 100% BY THEM. THE RECALL REPORT I AM REFERRING TO IS 17V-382. ATTACHED IS THE PART NUMBER ON MY VEHICLE CURRENTLY, FURTHERMORE THIS PART IS NOT AVAILABLE ON GM'S WEBSITE ANYMORE, THERE IS A NEW PART NUMBER FOR THIS PART.

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