NHTSA Complaint #11241813 — 2010 MERCURY MILAN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11241813
Vehicle	2010 MERCURY MILAN
Component	SERVICE BRAKES
Date of Incident	July 20, 2019
Date Filed	August 5, 2019
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE MY WIFE WAS DRIVING THE CAR, BRAKES FELT SOFT AND CAR WOULDN'T STOP. SHE WAS IN A RESIDENTIAL AREA AT LOW SPEEDS AND WAS ABLE TO COAST TO A STOP. SHE RESTARTED THE CAR AND EVERYTHING WAS FINE. FORD SAYS IT'S DUE TO A FAULTY ABS MODULE WHICH SEEMS TO BE A KNOWN ISSUE, BUT NO SAFETY RECALL. ISSUE ALSO AFFECTED TRACTION CONTROL SYSTEM AND PREVENTED HYBRID FROM STAYING IN EV MODE WHEN ACCELERATING AT LOW SPEEDS. FORD CHARGING OVER $1,200 TO REPLACE ABS MODULE.

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