NHTSA Complaint #11241748 — 2018 CHEVROLET TRAX

ON 7/11/19 I TOOK MY VEHICLE INTO THE DEALERSHIP BECAUSE I RECEIVED NOTIFICATION THAT MY CAR WAS UNDER RECALL. RECALL #A182202370. THE CAR WAS INSPECTED AND FOUND NOT TO BE IMPACTED BY THE RECALL AND I LEFT. ON 7/19/19 MADE A U-TURN IN AN EMPTY PARKING LOT, I HEARD A LOUD CRACK AND THEN HAD A HARD TIME STEERING THE VEHICLE. THE RIGHT-SIDE PASSENGER TIRE OF THE VEHICLE HIT THE CURB AND THEN THE TIRES WERE TURN SIDEWAYS. I CALLED AND HAD MY CAR TOWED BACK TO THE DEALERSHIP BECAUSE I ASSUMED THE PROBLEM HAD TO DO WITH THE RECALL. THE SERVICE MANAGER FROM THE DEALERSHIP CALLED ME TO INFORM ME THAT THERE WAS $2200 IN DAMAGE AND THAT THE RECALL HAD NOTHING TO DO WITH THE ACCIDENT, THEY SUGGESTED I CALL MY INSURANCE COMPANY. MY INSURANCE ADJUSTER WENT TO THE DEALERSHIP TO INSPECT THE VEHICLE ON 6/30/19, WAS TOLD THAT THE VEHICLE WAS NOT UDDER THE RECALL. AFTER NOT HEARING FROM THE DEALERSHIP I CALLED THEM ON AUGUST 2ND AND WAS TOLD THE VEHICLE WOULD BE READY ON 8/5 OR 6. PRIOR TO CONTACTING THE DEALERSHIP, MY INSURANCE ADJUSTER TOLD ME THAT THE DEALERSHIP RE-TESTED MY VEHICLE WITH A SPECIAL TOOL AND FOUND IT WAS INCLUDED IN THE RECALL AND THAT THEY WOULD BE REPLACING AT LEAST ONE OF THE LOWER CONTROL ARMS. I ASKED MY SERVICE DEPARTMENT CONTACT ABOUT THE RE-TEST AND THE REPLACEMENT OF THE LOWER CONTROL ARM AND SHE INDICATED SHE DIDN'T KNOW ANYTHING ABOUT A NEW TOOL AND THAT THE SERVICE DEPARTMENT MANAGER DECIDED TO CHANGE BOTH LOWER CONTROL ARMS AS A COURTESY AND SHE ALSO MAINTAINED THAT MY VEHICLE IS NOT UNDER RECALL. I WENT ON TO THIS WEBSITE TO FIND OUT THAT THERE IS 1 UNADDRESSED RECALL. I AM CONTACTING YOU BECAUSE I DON'T THINK I SHOULD HAVE TO PAY OUT OF POCKET FOR THIS REPAIR AND THAT THE DEALERSHIP IS NOT TELLING ME THE TRUTH ABOUT THE SAFETY OF MY VEHICLE. I AM A COLLEGE STUDENT AND NEED MY CAR TO GET AROUND AND IT HAS BEEN IN THEIR POSSESSION SINCE JULY 19TH.