NHTSA Complaint #11241496 — 2014 FORD EXPLORER

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11241496
Vehicle	2014 FORD EXPLORER
Component	EXTERIOR LIGHTING
Date of Incident	April 23, 2015
Date Filed	July 31, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I HAVE A 2014 FORD EXPLORER. THE HEADLIGHTS ARE SO POOR IN OPERATION THAT IT IS UNSAFE TO DRIVE THE CAR AT NIGHT. UPON GOING ON THE INTERNET, I FOUND NUMEROUS COMPLAINTS FOR THE SAME EXACT PROBLEM OF CONSUMERS NOT BEING TO SEE SAFELY WHEN THE LAMPS ARE ON IN THE EVENING. THE FORD DEALERS SAY THAT THE CAR MEETS FORD SPECS AND THE FORD CO CUSTOMER SERVICE DEPT CONFIRMS THAT THEY HAD NUMEROUS COMPLAINTS AND THAT FORD HAS NO FIX. THIS IS INDEED A SAFETY ISSUE AND A FIX AND RECALL IS ESSENTIAL. *JS

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