NHTSA Complaint #11241350 — 2012 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2012 CHEVROLET MALIBU. WHILE DRIVING 70 MPH, THE VEHICLE EXPERIENCED ACCELERATION FAILURE AND STALLED. IN ADDITION, THE GEAR HAD A DIFFICULT TIME SHIFTING FROM PARK INTO REVERSE OR DRIVE WHEN ATTEMPTING TO MOVE OUT OF A PARKED POSITION. THE VEHICLE WAS TAKEN TO BERGSTROM CHEVROLET OF MADISON (1345 APPLEGATE RD, MADISON, WI 53713, (608) 271-2212) WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE AND AN ELECTRIC BRAKE CONTROL MODULE NEEDED TO BE INSTALLED. IN ADDITION, A REAR PASSENGER SIDE WHEEL SPEED SENSOR ALTERNATOR CIRCUIT NEEDED TO BE INSTALLED. THE VEHICLE REMAINED AT THE DEALER SINCE JULY 16, 2019 AND THE CONTACT WAS INFORMED THAT THE REPAIR WOULD COST $2,700. THE MANUFACTURER PROVIDED A CASE NUMBER AND REFERRED THE CONTACT TO A MANAGER. THE CONTACT HAD NOT YET SPOKEN WITH THE MANAGER. THE CONTACT WAS TRYING TO FIND OUT WHAT REPAIRS WERE COMPLETED BY THE PREVIOUS OWNER AND WAS CONCERNED THAT THE REPAIRS WERE NOT DONE PROPERLY. THE DEALER COULD NOT PROVIDE A SERVICE REPAIR HISTORY FOR THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN.