NHTSA Complaint #11241195 — 2012 FIAT 500

WAS TOLD RECENTLY NEED TO REPLACE D/S AXEL BUT WHEN FIRESTONE WENT TO CALL FIAT FOR PART THEY WERE TOLD' THIS VEHICLE HAS CUSTOMER SERVICE SATISFACTION RECALL IN WHICH WITH THE AXEL THE CONTROL ARM AND OTHER COMPONENTS MUST BE REPLACED AND TO REFER TO DEALERSHIPS OR RECALL. WHEN WENT TO FIAT DEALERSHIP THEY SAID THERE NO RECALL AND PROCEED TO SAY MUST BUY RF AXLE, LOWER CONTROL ARM, KNUCKLE, BEARING IN ORDER TO REPLACE ORIGINAL AXLE. PARTS ALONE TOTALING 1131.75. ITS WAS ONLY 5 YEAR OLD CAR AT TIME. AND PREVIOUS FIAT OWNERS SAY THEY RECEIVED THE CUSTOMER SERVICE RECALL BEFORE ALFA ROMERO SAID NO.