NHTSA Complaint #11240918 — 2014 FORD FOCUS

I PURCHASED A USED FORD FOCUS IN JULY OF 2016 FROM JOE MACHENS CAPITAL FORD IN JEFFERSON CITY, MO. IT WAS SOLD WITH A 100000 MILE WARRANTY AND HAD 20,725 MILES ON THE ODOMETER. WITHIN 24 HOURS OF DRIVING IT HOME TO ROLLA, MO I STARTED NOTICING A SHUDDER AND SHAKE WHILE DRIVING THE CAR. I WAS UNSURE WHAT WAS GOING ON AND CALLED THE DEALERSHIP ONLY TO BE TOLD THIS WAS NORMAL DUE TO THE TYPE OF CLUTCH INSTALLED IN THE FORD FOCUS AND NOT TO WORRY ABOUT WHAT I WAS EXPERIENCING. THIS WENT ON FOR SOME TIME AND GREW PROGRESSIVELY WORSE. I RECEIVED A RECALL ON THE SHUDDERING PROBLEM WHICH I LEARNED WAS ACTUALLY A CLUTCH ISSUE. I TOOK MY CAR TO THE LOCAL FORD DEALERSHIP IN ROLLA TO HAVE THE CLUTCH ASSEMBLY REPLACED FOR THE FIRST TIME ON 9/21/16. IT SHOULD BE NOTED THE PREVIOUS OWNER HAD THE TRANSMISSION CONTROL MODULE REPLACED ON 2/8/15 AND REPLACED AGAIN ON 8/3/15 AT THE JEFFERSON CITY, MO DEALERSHIP. AFTER HAVING THE CLUTCH ASSEMBLY REPLACED IN ROLLA IT WAS ONLY A MATTER OF WEEKS BEFORE THE PROBLEM WAS BACK - SHUDDERING, JERKING, SOUNDS LIKE A CHAIN BEING DRAGGED UNDERNEATH THE MOTOR OR GRAVEL CRUNCHING, AND SOMETIMES, EVEN HAD THE CAR HESITATE OR COMPLETELY STOP IN THE MIDDLE OF THE ROAD. THE CAR WAS IN MOTION EACH TIME I EXPERIENCED THE ABOVE SITUATIONS. IT DOES IT UPON TAKE OFF, WHILE DRIVING, UP HILLS, PULLING OUT INTO TRAFFIC, ETC. IT HAS HAD THE SAME PROBLEMS DAY AFTER DAY EXCEPT FOR MAYBE HOURS AFTER HAVING IT IN THE SHOP. I DRIVE MY CAR FOR WORK EVERY DAY AND WAS NOT ABLE TO HAVE IT BACK IN THE SHOP UNTIL JANUARY OF 2018 TO HAVE THE CLUTCH ASSEMBLY REPLACED AGAIN ALONG WITH SOME OTHER RECALL WORK THAT WAS DONE AT THE SAME TIME. WHEN I PICKED THE CAR UP AFTER THE REPAIRS WERE MADE A SECOND TIME I WAS GIVEN A PRINTOUT OF OPERATING CHARACTERISTICS OF THE POWERSHIFT 6-SPEED TRANSMISSION. WHAT A LOAD OF CRAP THAT WAS.