NHTSA Complaint #11240825 — 2012 BMW X5

I HAD THE IDLER PULLEY BOLT RECALL SERVICE (RECALL NOTICE # 18V-336) COMPLETED BY THE LOCAL BMW DEALER ON MARCH 30, 2019. WHILE DRIVING ON JULY 27, I HEARD A SOFT "CLUNK", THEN THE A/C & POWER STEERING QUICKLY FAILED AND I RECEIVED THE "CHARGING MALFUNCTION" MESSAGE. I PROCEEDED TO MAKE MY WAY OUT OF TRAFFIC TO A STRIP CENTER AHEAD OF ME, AND RECEIVED A "LOW COOLANT" MESSAGE AT THAT TIME. I STOPPED THE CAR, AND OVER THE COURSE OF THE NEXT 4 HOURS (WHILE WAITING FOR ROADSIDE ASSISTANCE) THE MAJORITY OF THE COOLANT, MIXED WITH WHAT I BELIEVED TO BE OIL, DRAINED OUT ALL OVER THE PARKING LOT. I HAD THE CAR TOWED TO AN INDEPENDENT BMW MECHANIC, AND JULY 30, 2019, HE INFORMED ME THAT THE BOLT THAT HAD BEEN REPLACED UNDER THE RECALL HAD SNAPPED OFF COMPLETELY. AS HE EXPLAINED TO ME, THE SERPENTINE BELT WAS SHREDDED AS A RESULT, AND THE COOLANT HOSES WERE RIPPED LOOSE AND SUCKED INTO THE VEHICLE'S HARMONIC BALANCER. HE ALSO STATED IT APPEARS THE SERPENTINE BELT WRAPPED ITSELF AROUND ONE OF THE TURBO OIL FEED LINES WHEN IT BROKE AND RIPPED IT IN HALF. HIS IMMEDIATE RECOMMENDATION WAS TO TOW IT TO THE DEALER THAT PERFORMED THE RECALL SERVICE, WHERE IT NOW SITS AS OF THIS MORNING, JULY 31, 2019.