NHTSA Complaint #11240759 — 2012 GMC TERRAIN

AT 77,894 MILES, & ABOUT 3,000 MILES INTO PREVIOUS OIL CHANGE, THE CAR SHUT OFF WHILE MY WIFE WAS DRIVING WITH OUR CHILDREN IN THE CAR AND STOPPED IN THE MIDDLE OF THE ROAD. SEVERAL ATTEMPTS TO RE-START THE ENGINE WERE UNSUCCESSFUL. PRIOR TO THIS THERE WAS NO WARNING SIGNS OF ISSUES SUCH AS CHECK ENGINE LIGHT, ODD NOISE, ETC. THE CAR DID NOT ALLOW TIME FOR THE VEHICLE TO DRIFT OFF THE MAIN ROAD AND CREATED A RISK OF POTENTIAL COLLISION WITH OTHER VEHICLES. LUCKILY THIS OCCURRED IN A RESIDENTIAL AREA AND NOT ON THE HIGHWAY A FEW MINUTES EARLIER. WE HAD THE VEHICLE TOWED TO MY CERTIFIED MECHANIC AND UPON INSPECTION IDENTIFIED THERE WAS NO OIL IN THE CAR. THERE IS NO SIGN OF OIL LEAKAGE, AND THE OIL HAD BEEN CHANGED AND TOPPED OFF LESS THAN 3000 MILES PRIOR TO THIS. APPROX. 2 YEARS PRIOR, WE RECEIVING THE BULLETIN & TOOK THE VEHICLE TO THE GMC DEALER, CORAL SPRINGS AUTO MALL TO CONDUCT A OIL CONSUMPTION TEST. THE SERVICE ADVISOR CHECKED THE DIPSTICK UPON MY RETURN AS INSTRUCTED 2000 MILES LATER & ADVISED IT "APPEARED" THAT MY CAR DID NOT HAVE THE ISSUE. REMEMBERING THIS INSTANCE, 2 YEARS LATER, WHILE STILL WITHIN THE SPECIAL COVERAGE WARRANTY PARAMETERS, I HAD THE CAR TOWED BACK TO CORAL SPRINGS AUTO MALL GMC FOR THE REPAIR. I AM NOW BEING TOLD BY BOTH THE SERVICE MANAGER AND GMC CUSTOMER CARE AGENT THAT SINCE I DID NOT BRING THE VEHICLE IN SOONER, THEY WILL NOT HONOR THE COVERAGE, HOWEVER THEY DO HAVE RECORD OF THE INSPECTION ON 06/06/17 BUT THE ADVISOR DID NOT UPDATE THE TICKET WITH RESULTS. I AM ALSO TOLD THAT BASED ON LOYALTY WITH THE DEALER, THEY COULD HONOR THE COVERAGE, HOWEVER SINCE I DO NOT SERVICE MY CAR THERE, I HAVE NO LOYALTY IN ORDER FOR THEM TO HONOR THE CLAIM AND REPAIR THE VEHICLE. THEY QUOTED $5,800 TO REPLACE AN ENGINE THEY KNOW TO BE FAULTY. DUE TO "LACK OF LUBRICATION" CAUSED BY EXCESSIVE OIL CONSUMPTION THE ENGINE HAS SIGNIFICANT INTERNAL DAMAGE.