NHTSA Complaint #11240610 — 2003 FORD CROWN VICTORIA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11240610
Vehicle	2003 FORD CROWN VICTORIA
Component	STEERING
Date of Incident	July 9, 2019
Date Filed	July 30, 2019
Mileage	123,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE CONTACT DECIDED TO PLACE OIL ON THE STEERING SHAFT AND STEERING WHEEL. AFTER A COUPLE OF MONTHS, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING SHAFT BEARING FAILED AND THERE WAS HEAVY CORROSION ON THE SHAFT. THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.

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