NHTSA Complaint #11240408 — 2013 MERCEDES-BENZ E330

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E330. WHILE DRIVING APPROXIMATELY 10 MPH, THE "VEHICLE INOPERATIVE, SEE OWNER'S MANUAL" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, AFTER DRIVING A SHORT DISTANCE, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF WILMINGTON (LOCATED AT 3801 LANCASTER PIKE, WILMINGTON, DE 19805, (302) 995-2211) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO PROVIDE A DEFINITE CAUSE FOR THE FAILURE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE MAY BE NECESSARY TO PREVENT THE FAILURE FROM RECURRING. THE VEHICLE WAS NOT REPAIRED AND THE SOFTWARE UPDATE STILL HAD NOT BEEN PERFORMED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.