NHTSA Complaint #11240407 — 2013 DODGE AVENGER

TL* THE CONTACT OWNS A 2013 DODGE AVENGER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE PASSENGER SIDE HEAD REST IMPLODED RANDOMLY INTO THE PASSENGERS HEAD WITHOUT IMPACT. THE AIR BAG WARNING INDICATOR LIGHT WAS ILLUMINATED. THE PASSENGER SUSTAINED LIGAMENT, NECK, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THERE WAS NO POLICE REPORT FILED. THE VEHICLE WAS TOWED TO DICK HANNAH DODGE 3517 NE AUTO MALL DR, VANCOUVER, WA 98662 (360) 342-9518 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 34438330 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE VIN WAS UNKNOWN. *DT*JB *DT *DT *TR *DT THE CONSUMER SUBMITTED PHOTOS OF THE DEFECT. *TR