NHTSA Complaint #11234981 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE CONTACT DROVE HOME WITHOUT POWER STEERING ABILITY. THE CONTACT CALLED FORD OF MONROEVILLE (3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-0600) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *AS THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE OWNER'S COST AND WANTS TO BE REIMBURSED FOR THE REPAIRS. *TR