NHTSA Complaint #11234928 — 2014 SUBARU FORESTER

DURING A BRAKE CHECK, THE MECHANIC DISCOVERED THE RIGHT PASS SPRING WAS BROKEN ON MY 48K MILE FORESTER. HE FELT IT WAS A SAFETY ISSUE AS THE PART COULD HAVE BROKEN OFF COMPLETELY AND POSSIBLE INJURED SOMEONE ELSE OR CAUSED AN ACCIDENT. THE PARTS ON OTHERS CARS OF THE SAME MODEL ALL BREAK AT THE SAME POINT, IT SEEMS, AND THE OPINION IS THAT THE SPRINGS ARE RUSTING FROM THE INSIDE OUT (SEE ATTACHED IMAGE OF BROKEN SPRING.) ON ONLINE FORUMS, I SEE THIS IS NOT AN ISOLATED INCIDENT AND MY MECHANIC HAS SEEN MANY OTHERS WITH THE BROKEN SPRINGS IN FORESTERS OF THE SAME YEAR. I CALLED SUBARU AMERICA, MENTIONED THAT I BELIEVE THIS SHOULD NOT HAPPEN IN SUCH A NEWISH CAR, AND MORE CONCERNING IT'S A SAFETY ISSUE. THEY AGREED TO PAY FOR THE PART ONLY, NOT THE LABOR SINCE IT WAS NOT DONE AT A DEALER. BECAUSE THEY ARE REIMBURSING OWNERS, THEY SEEM TO REALIZE THIS IS AN ISSUE. I BELIEVE THIS IS A WIDE SPREAD ISSUE, AND DESERVES A LOOK BY THE NHTSA. THANKS FOR YOU CONSIDERATION.