NHTSA Complaint #11234345 — 2014 RAM 1500

WHILE LIVING IN VIRGINIA IN 2015, I PROCEEDED TO TAKE MY DODGE RAM IN TO CORRECT A DEFECTIVE WIRE HARNESS. RECALL NOTICE R36, NHTSA 15-459 NOTED 'THE STEERING WHEEL WIRE HARNESS ON YOUR VEHICLE MAY BECOME CHAFFED BY THE DRIVER AIRBAG MODULE RETAINER SPRING ENDS. A CHAFFED STEERING WHEEL WIRE HARNESS COULD CAUSE AN ELECTRICAL SHORT AND/OR AN INADVERTENT DRIVER AIRBAG DEPLOYMENT. INADVERTENT DRIVER AIRBAG DEPLOYMENT, DURING CERTAIN DRIVING CONDITIONS, MAY INCREASE THE RISK OF A CRASH AND/OR VEHICLE OCCUPANT INJURY.' AFTER THAT RECALL WAS PERFORMED, I LOST ALL USE OF MY HORN, AND ELECTRICAL FEATURES INSTALLED ON THE STEERING WHEEL. I DROVE SEVERAL YEARS WITHOUT THESE FEATURES AND NEVER REALLY HAD TIME TO GET THIS EVALUATED BECAUSE OF MULTIPLE MILITARY DEPLOYMENTS. WE RELOCATED TO OHIO AND I DECIDED TO HAVE THE TRUCK EVALUATED AND BASICALLY THE RECALL WORK WAS NEVER CORRECTED BY FAIR OAKS CHANTILLY CHRYSLER DEALERSHIP. ON JULY 8 THROUGH JULY 11, 2019, MY VEHICLE WAS SERVICED BY JEFF WYLER CHRYSLER, DODGE, JEEP IN BATAVIA, OHIO TO CORRECTED THE RECALL NOTICE R36, NHSTA 15-459. MY SERVICE MANAGER NOTED TO SUBMIT A CLAIM TO BE REIMBURSED FOR $403.78. THEY REACHED OUT TO CHRYSLER HEADQUARTERS FOR FURTHER CONSULTATION, HOWEVER, THEY NEVER RESPONDED TO MY SERVICE MANAGER.