NHTSA Complaint #11234157 — 2007 FORD FUSION

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE STRUCTURAL INTEGRITY OF THE VEHICLE WAS FLAWED BECAUSE THE IDLER PULLEY BOLT FRACTURED INTERNALLY AND CAUSED THE VEHICLE TO SEIZE. ALSO, THE BATTERY INDICATOR ILLUMINATED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. WHEN THE FAILURE OCCURRED, THE VEHICLE HAD TO BE COASTED OFF THE ROAD AND TOWED TO A REPAIR FACILITY. THE MECHANIC REPLACED THE IDLER PULLEY FOUR TIMES AND THE TENSION PULLEY ALSO HAD TO BE REPLACED. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE BOLT FRAYED AT THE END SEVERAL TIMES. THE DEALER WAS NOT CONTACTED. THE SAME OEM PARTS WERE REPLACED; HOWEVER, THE MANUFACTURER INDICATED THAT THERE WAS NO RECALL REMEDY TO PROVIDE A SOLUTION. THE PULLEY WELL WAS NOT FUNCTIONING CONCERNING THE BELT AND THE VEHICLE REMAINED PARKED AT THE CONTACT'S RESIDENCE. THE FAILURE MILEAGE WAS NOT AVAILABLE.