NHTSA Complaint #11234122 — 2019 TOYOTA SIENNA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11234122
Vehicle	2019 TOYOTA SIENNA
Component	UNKNOWN OR OTHER
Date of Incident	July 23, 2019
Date Filed	July 23, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I HAVE A CONCERN THAT THE FRONTAL IMPACT SENSOR ON MY VAN MAY NOT BE WORKING. I BOUGHT THE VAN NEW ABOUT 3 WEEKS AGO. IN THAT TIME I HAVE DRIVEN IT AROUND TOWN, ON THE FREEWAY AND MADE A ROUNDTRIP TO CAL. IN THAT ENTIRE TIME I HAVE NEVER RECEIVED ANY TYPE OF AUDIBLE OR VISUAL ALERT THAT A FRONTAL IMPACT IS ABOUT TO HAPPEN. I HAVE THE SENSITIVITY SET TO VERY HIGH. OVER THE COURSE OF THE LAST FEW WEEKS, I HAVE TRIED TO SAFELY SIMULATE THE CONDITIONS IN WHICH THE FRONTAL IMPACT SHOULD ACTIVATE, BUT I HAVE NOT HEARD ANYTHING OR SEEN ANY TYPE OF VISUAL ALERT. I TOOK IT INTO THE DEALERSHIP TODAY AND WAS TOLD EVERYTHING IS FINE WITH IT. HOWEVER, I STILL BELIEVE THAT IT IS NOT WORKING CORRECTLY, SINCE THE VEHICLE HAS NEVER MADE ANY TYPE OF AUDIBLE OR VISUAL ALERT OR WARNING.

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